We respect your privacy. This policy explains how the NailCloud corporate website handles information when you browse the site, submit an inquiry, or contact our team. Please review it before submitting personal information.
1. Scope and Data Controller
This policy applies to www.nailcloud.cn, including its Chinese and English pages, operated by NailCloud (Xiamen) Information Technology Co., Ltd. We control the personal information collected through this corporate website.
This policy does not directly govern independent SaaS sites linked from the Footer, including OmniPost, NailCloud GEO, and SmartJing. Those products may publish separate privacy policies that apply to their accounts and product data.
2. Information We Collect
- Information you submit: name, phone number, email address, company, service interest, and requirement description. Name and requirement description are required to process an inquiry; other fields are optional.
- Access and security logs: our servers may record IP address, browser and device type, access time, requested pages, and error logs for security, troubleshooting, and abuse prevention.
- Local preferences: the website uses browser localStorage to retain your Chinese or English language preference.
- Do not include identity documents, payment card data, account passwords, health information, or other unnecessary sensitive information in an inquiry.
3. How We Use Information
- Respond to inquiries, understand business needs, and contact you by phone or email.
- Provide solution assessment, project communication, pre-sales support, and services you request.
- Operate and secure the website, prevent abuse, investigate incidents, and resolve technical issues.
- Improve our services using internal statistics that are aggregated or de-identified where reasonably possible.
4. Legal Bases and Your Choices
Depending on applicable law, we process information with your consent, to take steps at your request before entering into or performing a contract, to comply with legal obligations, or under another lawful basis. You may withhold optional fields, although doing so can limit our ability to contact you or assess your request.
You may withdraw consent. Withdrawal does not affect processing already carried out before withdrawal or processing that continues under another lawful basis.
5. Processors, Sharing, and Third-Party Services
We do not sell personal information. We may engage cloud infrastructure, hosting, email, technical support, or professional service providers to process information only as needed to operate the website or deliver an agreed service. We require appropriate confidentiality and security measures.
The website may link to map providers, social networks, and independent SaaS products. Once you visit a third-party site, its own policies govern its data practices. We do not provide personal information to unrelated third parties without required authorization unless applicable law permits or requires it.
6. Retention and Security
We retain information only as long as necessary for the purposes described here. Inquiry records are retained according to follow-up status, contractual relationships, and legal retention requirements. We delete or anonymize information when it is no longer needed and no law requires continued retention.
We use reasonable safeguards such as access controls, transmission protection, permission management, logs, and backups. No internet service is completely secure. If an incident may materially affect your rights, we will respond and provide notice as required by applicable law.
7. Your Rights
Submit a request using the contact details below. We may verify your identity to protect your information and will respond within the period required by applicable law or a reasonable period.
- Request access to or a copy of personal information associated with you.
- Request correction of inaccurate or incomplete information.
- Request deletion, restriction, or withdrawal of consent where applicable.
- Request an explanation of our processing rules and submit a complaint or objection.
- Where applicable, request data portability or object to certain processing, including direct marketing.
8. International Visitors and Data Transfers
The website is accessible internationally. If a service requires a protected transfer of personal information across borders, we will complete required assessments, notices, and authorizations under applicable law. Users in certain jurisdictions may have additional access, correction, deletion, restriction, objection, or portability rights.
9. Children
This corporate website is primarily intended for business users and adults with legal capacity. We do not intentionally collect personal information from children. Contact us if you believe a child submitted information without appropriate guardian authorization.
10. Updates and Contact
We may update this policy as our business, technology, or legal requirements change. The current revision date appears on this page. We will use reasonable notice for changes that materially affect your rights.
Data controller: NailCloud (Xiamen) Information Technology Co., Ltd. Address: Siming Future Technology Park, Siming District, Xiamen, Fujian, China. Contact us at contact@nailcloud.cn or 0592-3278878.